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Testimonials

It was a real relief to find Horncastle


As I made the shift away from Christchurch, I was nervous about finding a decent property management team to look after my investment. It was a real relief to find Horncastle and their incredibly professional yet personable approach to property management. They put my mind at ease as they quickly found very reliable tenants and took care of all kinds of maintenance at the property. Right from the beginning Horncastle have been a pleasure to work with and I have no hesitation in recommending them to anybody looking for a property management company. Tim
It was a real relief to find Horncastle

Gone over and above for us


I am writing to express how much we appreciate all that Brigette Phillips has done for us over the past two years. Brigette has gone over and above for us in finding tenants and always handling any issues that we may have had professionally and promptly. Brigette we feel is the “go to person” in the rental industry, there is no other we would want assisting us and would like you to pass on this message to her of our appreciation and thanks. Kind Regards, Jill & Tony Dickie Auckland
Gone over and above for us

I like the fact that Horncastle Property Management is only in the business of Property Management


"I used to have three different property managers to manage our extensive property portfolio, none of which I was particularly happy with. After a lot of time interviewing alternative property managers, I chose Horncastle Property Management to manage all my properties. The transition went very smoothly and I now enjoy not only a much improved service, but better rents, lower vacancy rates, higher quality tenants and excellent property maintenance. I like the fact that Horncastle Property Management is only in the business of Property Management, and is not a side business to property sales. This means their sole focus and expertise is in property management and this shows in the level of care and service I have experienced from them. Thank you Michael and his dedicated team."

Rob
Multi owner
I like the fact that Horncastle Property Management is only in the business of Property Management

Our level of service is tailored to a degree thats exactly as we requested


Our family entrusted Wendy and the crew at Horncastle many moons ago with our entire Christchurch property portfolio and would highly recommend them to any one else considering the same.
Nothing is too much of a hassle for these guys, and we are always impressed by the level of professionalism they provide in combination with their friendly and approachable manner. 
Our level of service is tailored to a degree thats exactly as we requested it, and every request or issue is dealt with in a timely manner. 
They are also an excellent company in regard to building tenant relationships and dealing with the occasional problem tenant that invariably appears when in such a people-orientated business. With the protection of our assets at the fore, the team at Horncastle demand high standards of their tenants, but at the same time are careful to look after the (majority of) tenants that are good, ensuring your asset is well looked after and that they stay on as long as possible. 
Horncastle have also been an excellent company to have working with us in getting our many earthquake issues sorted. Vastly experienced in this field, they are excellent in arranging required services from their large pool of top-rate tradesmen and professionals or to offer advice and recommendations on other needs as and when required. 
With these guys overseeing our properties, we can rest easy with the knowledge theyre in good hands and concentrate on everything else demanding our attention at any given time. 
We wouldnt hesitate in recommending Wendy and Horncastle Property Management to anyone in the market for professional property managers. 

T Robins
West Coast
Multi owner
Our level of service is tailored to a degree thats exactly as we requested

Capable, engaging and very pragmatic


"I guess its been a few years now that I have been working with Horncastle (actually its been 6 years I think - wow).
I have always found the people at Horncastle a real pleasure to deal with, each time they answer the phone they are courteous, professional and take the time to answer my questions.  Given my geographical situation is of a remote nature I have really appreciated knowing that my property is managed by people who genuinely care, understand my situation and go the extra mile to ensure my needs are met.  I have found over the years that the property managers representing me are very capable, engaging and very pragmatic when it comes to tenancy issues, property maintenance and resolution of activities which involve representation I just cannot be present for.  I would recommend Horncastle to any prospective landlord who demands sound tenancy advice, professional asset management and a true advocate when you cannot be present."

A Morgan
Adelaide, Australia

Capable, engaging and very pragmatic

I live overseas and was recommended Horncastle by a friend


"I live overseas and was recommended to Horncastle by a friend. As an experienced property management company, they have well established policies and procedures which make everything easy and clear. It gives me peace of mind that my property is being looked after as well as earning a good financial return. The staff are very professional and friendly, reporting to me through email whenever needed. I am very happy with the service provided by Jacqui and the team, and will be continually choosing Horncastle in future property investment."

 

Kind regards
Li Liu

Absentee landlord
I live overseas and was recommended Horncastle by a friend

We can really trust Horncastle Property Management


We have found we can really trust Horncastle Property Management to take care of our inner city properties. Communication is excellent. All aspects are taken care of from major repairs and smaller maintenance issues through to working intelligently and strongly to maintain a consistency tenancy and good returns. Thank you to the wonderful team and our dedicated property manager!

Sarah
Multi Owner
We can really trust Horncastle Property Management

A very good sense of humour


We met Velvet through the real estate agent at Borders when our son bought his house in Bay Street in Red Beach and Velvet agreed to manage it for our son. I went along with him to the initial interview as he had a most unpleasant experience with the last house he owned and had a very poor manager.
Both my son and I were very impressed with Velvet. She is very warm and approachable and could see our son was a bit of a 'novice' in the rental field - we had done a lot of the admin at his prior house as he is in the Army and was overseas on several deployments a lot of the time. She took the time to make sure he understood the process and terminology.
As a result of her professionalism with him, we asked her to manage our rental in Waterview and she has found very good tenants for both places. She didn't rush in and give them to the first applicants but chose to wait a bit longer and get good ones.
She has a very good sense of humour and has always welcomed us if we have called in or got back to us very promptly by phone or email if we have had to contact her. She is almost like a friend now and I would feel happy about approaching her about anything I was worried about.
I have confidence that she is a woman of principle who will have our best interests at heart and will always be fair and honest with us.

Regards,
J Wall
Property Investor - Auckland
A very good sense of humour

Horncastle work to a very high standard


Wendy, Justin, Michael and all the team at Horncastle work to a very high standard. They're always working to ensure that things are ticking along for us, and they make things so easy and convenient for us the landlord.  We love the work they do for us, and they're always so personable and professional. Nothings too hard for them!!  Even with the technical issues, EQC, Insurance, tradies all to juggle - they make it look easy.
Thanks for all you do.
N Beale
Multi Owner
Horncastle work to a very high standard

Very professional approach


“Jacqui and her team have a very professional approach to managing the rental process. They are easy to get hold of, and follow up to ensure items are actioned in a timely manner.”

G Searle
Tenant
Halswell
Very professional approach

Horncastle Property Management have been amazing landlords


We are writing this testimonial today to express our gratitude and great respect for Wendy Harrison and the team at Horncastle Property Management.

We started dealing with Horncastle Property Management in 2013 when we were looking for a property to rent in the Central City.

Before we were formally tenants, we were really impressed with the ease of communication and the willingness of the Team to help. We viewed a few properties before we found the one. The Team on to it as ever had us into this property within a week.

Horncastle Property Management have been amazing landlords and we could not ask for anymore. Wendy Harrison is our property manager, she is direct, very personable, caring and strives to keep communication channels open, so we get the best experience from renting.

Any maintenance issues we have are fixed promptly, generally within 48 hours, we have never experienced this type of service before. Our view is that this quick response to issues means that we enjoy a great dialogue with Wendy and the Team and small issues never become big ones.

We enjoy a great relationship with Wendy and the Team and this is something both parties strive to maintain. This mutual respect means we get a lot from the landlord/tenant relationship. Having worked within my parents business dealing solely with rental properties, I understand this to be the key relationship that needs to be maintained to ensure there are no issues within a tenancy. 

Thank you Wendy and the Team for making this renting experience amazing, we really could not ask for better landlords.

Cheers,

Dhamendra Unka, Rachel Strandring, Natalie Jones, Drew Van Der Post. 
Horncastle Property Management have been amazing landlords

Nothing is ever too much trouble


"Velvet has been managing our property in Orewa for several years now and does a wonderful job. We have three different sets of tenants sharing the property and she goes to a lot of trouble to find tenants who will get along with the others. We have had consistently good tenants and no issues with the rent being paid since she took over management of the property. Velvet has recently overseen some renovations for us and was very obliging when I requested several quotes - nothing is ever too much trouble."

Paula
Multi owner
NSW, Australia

Extremely organised


“We have worked with Horncastle Property Management since March 2011 and think the people there are extremely organized and communicate the needs of their clients in a clear way, that allows us to get on with the electrical maintenance of their properties efficiently .
Their commitment to creating a solution for all involved is something we really appreciate , and would recommend them to anyone wanting their property managed effectively “
 
D Condliffe
Kings Electrical Services Ltd & Horncastle tenant in Merivale
Extremely organised

Such a great property manager


"A huge thank you to you for being such a great property manager, I know its not the easiest property to manage so its much appreciated."

S ONeill
Owner
Such a great property manager

Keen eye for detail


"Jacqui Latham is a welcome and valuable addition to the team at Horncastle. She has a very professional and efficient approach to her role which often demands that she handles sensitive issues in everyday situations. I have found her to be quick to act on issues requiring attention.She has a keen eye for detail,and prides herself on matching the expectations of the landlords properties she manages. As a property owner, I am more than satisfied with her skills and the high standards she portrays in caring for my assets and their occupants."
 
Sally
Multi owner
Keen eye for detail

A pleasure and everyone easy to deal with


"Thank-you Justin for finding us somewhere to stay when we were running out of time. All dealings with Horncastle Property Management have been a pleasure and everyone easy to deal with."

T McJarrow
Tenant - Northwood
A pleasure and everyone easy to deal with

I will miss the Horncastle team


"Hi Michael, I have just sold my property which had been managed by your team for the past two years. I just wish for you to pass on a sincere big thank you to Justin Wright who was excellent in marketing of the property at Holly Road and his whole customer focus from when I first met him put us at ease. He really is a person who knows the business end of the market. To my property manager who dealt with any day to day matters associated with the property - again nothing was too hard to work through. It did feel like we all meshed in together. I will miss the Horncastle team but hope to be re involved one day in the future again. Many thanks and farewell."

D Verhoeven
I will miss the Horncastle team

Why would we manage the properties ourselves again like we used to


"Hi Michael, I thought I would let you know that I have been so impressed with our property manager. I have found her to always be contactable and when not she always responds the same day. The detail and care she puts into our properties is just awesome.

You guys do a great job, even though we are now living back in Christchurch, I cant see any reason why we would manage the properties ourselves again like we used to."

A Brown
Multi owner
Why would we manage the properties ourselves again like we used to

First Class


"Horncastle Property Management have been our property managers for app 3 years and we can say that we have been very happy with the way they have handled tenant selection, progress updates, helpful hints, and most of all keeping us informed at all times.

Our property manager has been first class with her personal touch with tenants, and ourselves, which makes everything a more pleasurable experience.
We would have no hesitation in recommending Horncastle Property Management."

Rosemary and Arthur
First Class

Awesome


"We are absentee landlords and have found dealing with Jacqui & the rest of the Horncastle Property Management team to be awesome. They have managed tenants, inspections & EQ related work quickly & efficiently, without their expertise we wouldve found the whole process very stressful and difficult. Thanks"

T Palmer
Auckland
Awesome

Such a brilliant Property Management company


"Hi Gavin, just letting you know I will be moving out of the house I rent from you. As you know im due to be married in the next few months so have decided to get other accommodation together. I tried my best to get a rental with Horncastle Property Management but as youre probably aware, rental homes are extremely scarce in Christchurch. Im sad to be leaving the brilliant property management company you work for and others at Horncastle have been wonderful to rent from, youve always been a pleasure to work with and very helpful when renting from you."

F Davis
Tenant
Such a brilliant Property Management company

Solid benchmark for excellent customer service


"Dear Michael,

I just wanted to let you know I was impressed with your staff member Justin Wright on viewing a rental property, that I subsequently signed up for.
He was friendly and professional. The follow up phone calls clarifying details and arranging for the signing up of the property was also undertaken in a very professional and pleasant manner.
It reminded me that being both authentic and pleasant, but also professional may take a little extra effort, but provides a solid benchmark for excellent customer service.
Thanks again for this reminder modelled by your team"

M Kempt
Tenant
Banks Peninsula
Solid benchmark for excellent customer service

Wonderful property management service


"I would just like to thank you for the wonderful property management services that you provided us over the last few years, always very professional and efficient."

R & J Hindson
Melbourne, Australia
Wonderful property management service

Amazing landlords


"We would like to thank you all at Horncastle Property Management for being such amazing landlords and especially to Julie who has been outstanding.
We have thoroughly enjoyed living at this property over the last two and a bit years thanks to the team at Horncastle.
We will continue to positively praise and promote Horncastle Property Management and their wonderful team, so thank you all so much for a wonderful renting experience!"

L Mayes
Tenant
Amazing landlords

I always name drop Horncastle Property Management


"I just wanted to send you a quick message to say thank you and the Horncastle team for all the assistance over the last 12+ months that I was a tenant in Cashmere.
I often hear from other friends and associates on how slack the agency is that they rent through but I can not say that about Horncastle. Your team is very professional, polite and act immediately on any concerns without fuss. Where and when I can I always name drop Horncastle Property Management."

M Schicker
Tenant
I always name drop Horncastle Property Management